1 hour ticket response
We are dedicated to supplying a rapid and adequate response to each trouble ticket posted by a user. Our skilled client support engineers will review your situation and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tickets. Actually, our average client support ticket response time has proved to be 20 minutes.
A Top–Class Client Care Service
Our client care team members possess significant experience in the Linux website hosting sphere and are accomplished enough to provide a quick answer to your problem. If, however, the situation at hand is not within the competency of a support engineer, the client support ticket will be sent to a programmer or system administrator for additional investigation.
A User–Friendly Help Center
To help you find a quick hint on how to use a particular feature, we have incorporated a really user–friendly Help Center section in our Web Control Panel. You can search through a wide collection of web hosting account administration articles and website management articles, refer to our F.A.Q. section or check our how–to video tutorials.