Being able to get in touch with your website hosting company any time you have any type of questions or encounter any problems is quite important and how fast they'll respond and react could be essential, especially if your website is business-oriented, as longer downtime often means losing potential customers. The support options are also a quick way to recognize genuine providers from resellers. The second in most cases respond just to e-mails or support tickets and you will have to wait for a day or more in order to receive a response. If the trouble requires a couple of responses, you will end up losing days in order to get a simple problem resolved. With a legitimate and reliable hosting provider, you will be in a position to connect with the support team at any time and get a quick response whatever the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Website Hosting

The customer and tech support services for our website hosting packages are twenty-four-seven, so you can forget all about waiting for a couple of days to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an email message. In case you do have an account, you're able to open a support ticket on top of the other three ways of communication. You're able to select the best way to contact us based on what your location is or what kind of equipment you use. We will assist you for almost any hosting-related query that you may have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the maximum reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try out our support services even before you obtain a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and general queries. Our agents will assist you to choose the best package or offer you info about our servers, in order to verify whether the system requirements for your sites are met. In case you are a current customer, you'll also be able to contact us through email or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We guarantee that whenever you employ these 2 methods of communication, you'll receive a reply within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the hosting services of other companies, even big ones, you're able to compare the response time considering that it ordinarily takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS Web Hosting

In case you buy a virtual private server from us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local phone numbers in the USA, the United Kingdom and Australia as well as a live chat service. If you are a current customer and you're looking for help with a technical issue that requires more time to analyze or resolve, you're able to open a support ticket from your billing account or you'll be able to send an e-mail message and we'll handle the problem and send you a response within one hour. The response time is warranted 24/7, which includes holidays and weekends, but for the vast majority of issues it takes less than half an hour to receive assistance. The support service covers the VPS and all the pre-installed software it includes, so in case you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers Hosting

When you get a dedicated server through our company, you can get in touch with us at any time using various channels and the max time that you'll have to wait for a response is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we can help you with anything related to the apps which are pre-installed on your server. To get in touch with us about a technical matter, you're able to open a support ticket via the Help section of your billing Control Panel or you can send us an email. If you have any kind of basic questions or you'd like to learn more about our services before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in various countries around the globe. If you need assistance with third-party software that you can't install or operate efficiently, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.