Integrated Ticketing System in Website Hosting
In stark contrast with what you may find with numerous other hosting companies, the ticketing system that we are using with our Linux website hosting is an essential part of the Hepsia Control Panel, which comes with all accounts. You won’t have to memorize several sign-on names and passwords, since you’ll be able to manage your tickets and the web hosting account itself in a single place. So, if you have an enquiry or stumble upon a problem, you can touch base with our technical support staff on the spur of the moment. Our ticketing system offers a clever search option. This implies that even if you’ve opened a large number of tickets through the years, you will be able to find the one that you want without effort. Furthermore, you can read knowledge base instructions for handling commonly faced problems.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with our company and you’d like to touch base with our help desk support team representatives, you will be able to send a ticket directly from your Hepsia hosting Control Panel instead of using a totally different customer support platform like you’ll have to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to submit a new ticket without any hassle and to browse through older tickets using an intelligent search box. Also, you’ll be able to check the applicable knowledge base articles that our system will offer you based on the category that you select for your new ticket. You can carry out all the abovementioned things without leaving your Hepsia Control Panel at any time, which implies that in case you run into any difficulty or have a query, you can contact our support engineers and resolve the particular problem in no more than 60 minutes via one single platform.