If you ever encounter a problem with your site and are unable to take care of it, ask the hosting company’s help desk staff to assist you to bring the site back online. A fast resolution would be the most favorable scenario, but a lot of hosting companies answer within 24 hours and even more, especially if you’re working with a hosting reseller. Even if your problem can be fixed quickly, your site may not function satisfactorily or may not be reachable at all for an extended span of time, so you may lose prospective clients as it is highly unlikely that anybody will eagerly revisit a site that’s broken. In this light, you have to make certain not only that you can reach your hosting company, but also that they can answer and help you in a well-timed fashion. If a script update doesn’t proceed as planned or you delete something mistakenly, for example, the site must be restored speedily so as to prevent elongated inaccessibility.

One-Hour Response Guarantee in Website Hosting

Our Linux website hosting feature a sixty-minute reply time guarantee, which implies that irrespective of what question or issue you might have, we will always be there to lend you a helping hand. In reality, it rarely takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our client support staff members will be at your disposal 24-7, even on national holidays and weekends, which goes to say that you’ll get timely assistance at all times. We know precisely how expensive time can be, so by the time we respond to your support ticket or email, we’ll have looked into the issue and, if we haven’t solved it, we will give you more info about what you have to do on your end, when the circumstances demand this. With our support service, you can be sure that there will be somebody to assist you momentarily, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we are aware of precisely how important it is to receive timely assistance, we promise that you will never need to wait for more than 1 hour to obtain a reply to any trouble ticket that you post from your semi-dedicated server Control Panel. In reality, you will rarely need to wait around for more than 20-30 minutes and this applies to any query regardless of its nature – billing, general or technical. What’s more, our client and technical support team will be at your disposal 24 hours a day, which goes to say that even if you post a ticket during holidays, you will invariably get an immediate reply, which will include the answer to a query, the solution to a problem or the info required to resolve an issue yourself – if there is something that you need to do on your end. With us, you will never need to spend a day hanging around waiting for an answer like you would with plenty of other companies.