Q: What does the website migration service include? Will my web site be safe?
A: The website migration service provided by SuntechSpace is completely free of cost and consists of transferring all your web files, databases and e–mails from your current web hosting provider to your brand–new web hosting account with us. We will also edit all the configuration settings needed for your websites to be fully functional on our advanced cloud hosting platform.Our techs are fully capable of transferring any type of web site. With years of experience in the industry, they’re experts in the inner workings of our cloud hosting platform, our Control Panel and all other famous Control Panels. For them, transferring a custom web app with a lot of custom libraries is as elementary as transferring a simple WordPress blog.
Q: Web site migration sounds like a lot of work. Just how long can it take?
A: There are a lot of factors to take into account – the overall amount of files, the physical size of the database, the complexity of the site itself and the present workload of our website migration experts, etc. Nonetheless, we do try to implement all website migrations within a 48–hour time window. Smaller web sites are migrated faster – usually in less than 24 hours.
Q: My personal privacy is vital to me. What information do you require?
A: We do not request any sensitive info. We will need, though, the login info for your current web hosting account as well as the name of the web site that you’d like to move.
Q: I give you access to sensitive data. How can I be sure that you won’t misuse it?
Q: Will my site be offline during the transfer?
A: While we transfer your site, it will be available both in your web hosting account with us and in your account with your previous hosting provider. When the transfer is finished, we’ll ensure that everything is functioning properly and that the integrity of your data is not affected before informing you that the transfer is complete. Then we will instruct you how to transfer the domain to your hosting account with us and how to edit the DNS records.
Q: Will my old web hosting provider need to provide any info/assistance?
A: While we transfer your content, your web hosting provider will not be aware of the migration at all. We will never contact them in any way.
Q: Which hosting providers can you transfer website content from?
A: Yep. We support all traditional Linux–based web hosting platforms. We don’t support Windows–powered hosting platforms, since we don’t provide Windows hosting services ourselves.In addition, we don’t support proprietary site creation and administration interfaces like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.