Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • We provide a sixty–minute response warranty for any ticket or email that you send to our technical support staff. We will speedily reply to all the general enquiries and forward the case to our admins if further assistance is required. If you take advantage of the Optional Managed Services package, we will complete any of the included server administration tasks at a time that has been discussed with you upfront.

  • Top quality support service

  • A Topflight Help Desk Service

  • If you require help working with our Web Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server on your behalf, don’t hesitate to get in touch with the help desk support staff at any moment through the ticketing system. Moreover, should you need assistance administering your dedicated web hosting server, you can make use of our Optional Managed Services package, that includes Operating System updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, data backup disk storage space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Control Panel is preinstalled for every Linux dedicated hosting server. Among its features is a very convenient integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most how–to articles in addition video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each section of the Web Control Panel.