Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance crew is taught to rapidly take care of all Linux website hosting customers’ questions and advice questions. Via our ticket system, it will be possible to submit your issue and a support staff member will, no doubt get back to you in less than maximum 60 minutes. In actual fact, practice has confirmed that the typical response time period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You can easlily write to us 24x7x365 with any question you might have relating to SuntechSpace’s products and services. We have now professionals available regularly to supply assistance any time required. You can use the ticketing system or send us an e–mail any time, or pick up the telephone or use the online chat through working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • SuntechSpace’s Control Panel presents a broad practical knowledge base that’s built–into all areas. In each part, you will find a Help button which will load for you a group of step–by–step lessons on how to use a selected element or perform a selected action. Moreover, we have prepared mini seminar movies so you might get a better idea of the Control Panel’s interface.